This team leader post runs the IT and quality administration team at a general practice serving about 20,500 patients across two sites. The work spans IT support, clinical system administration, data quality, and QOF and payment reporting. It is part-time at 33 hours a week and combines staff management and training with operational planning. NHS or care experience is required, and familiarity with SystmOne or EMIS is advantageous.
What the job involves
- Lead the ITQA team, managing, supporting and training members and running team meetings and appraisals
- Make sure weekly, monthly and annual tasks are diarised and done, and attend operations and planning meetings
- Review ITQA workload, processes and audits, and write and update procedures
- Monitor, search and audit for QoF, working with the QoF lead to meet annual targets
- Administer practice software including SystmOne, troubleshoot faults and report them to the external IT helpdesk
- Set up and maintain staff user accounts, smartcards and access controls, and train staff in IT use
- Act as first point of contact with clinical and other system supplier helpdesks, and oversee IT security and validation
- Maintain the practice network, email and online patient access, and report significant IT events
- Manage data quality, monitor list size, demographics and registrations, and keep templates up to date
- Run routine audits, recalls, contract searches and reports, input monthly CQRS data and manage the NHS smear recall portal
- Collate monthly PPAS scripts and monitor enhanced services, submitting data so payments are claimed
- Keep medical records secure under information governance rules, investigate suspected IT security breaches and keep safeguarding training current
Qualifications
- GCSE grade C or above in Maths and English, or equivalent
- Willingness to undertake management, IT or other training as needed
Experience
- Experience of working in an NHS or care environment
- Experience of working with IT systems and analysing or using data
- Experience of using information in reports for financial claims and decision making
- Experience of auditing information and data
- Experience of working in or with teams
Skills & knowledge
- Strong IT skills and competence in clinical IT systems
- Excellent analytical and problem-solving skills
- Planning, resource use, time management and multitasking, with accuracy and attention to detail
- Team leadership and teamworking, with good interpersonal skills
- Identifying system change and coordinating across teams
- Following and developing clinical policy and procedure
Other
- Excellent numeracy and written and oral communication
- Calm, polite and confident, and flexible and cooperative
- Working well under pressure and in stressful situations
Nice to have
- A level qualifications or other training relevant to the role
- Experience of working in a GP practice
- Experience with primary care clinical systems such as SystmOne or EMIS
- Experience with primary care reporting systems such as CQRS or Ardens
- Experience in team management or a senior office role
- Experience in searches, templates and recalls for QOF
- Completed training in appraisal
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Contact Details:
The Methodist Church in Britain Recruitment Team
