A Management Assistant role supporting the Practice Manager at Cranbrook Surgery, a busy NHS GP practice. The work covers administration, staff rotas and recruitment, CQC and policy compliance, audits and reports, and confidential record handling. Applicants need prior experience in a GP surgery or NHS primary care setting, with working knowledge of practice administration and EMIS. Good IT skills and attention to detail are also sought.
What the job involves
- Provide administrative and organisational support to the Practice Manager
- Assist with staff recruitment, induction, training records, rotas and HR administration
- Support compliance with CQC requirements, NHS policies, practice procedures and governance standards
- Maintain and update practice policies, procedures, staff records and other documentation
- Assist with audits, data collection, reports and monitoring practice performance
- Support health and safety, risk assessments, infection prevention and control, and other compliance activities
- Liaise with practice staff, PCN teams, NHS organisations and external service providers
- Assist with practice meetings, prepare agendas and take minutes when required
- Handle confidential information appropriately, maintaining patient and staff confidentiality
- Undertake other reasonable management and administrative duties as delegated by the Practice Manager
Qualifications
- GCSEs or equivalent in English and Mathematics
Experience
- Previous experience in a GP surgery or NHS primary care setting
- Good understanding of GP practice administration and day-to-day operations
- Experience providing administrative support to a manager or senior staff member
- Experience maintaining accurate records, handling confidential information and managing competing priorities
- Experience communicating professionally with colleagues, healthcare professionals and external organisations
Skills & knowledge
- Excellent organisational skills and attention to detail
- Strong written and verbal communication
- Ability to prioritise workloads, meet deadlines and work independently
- Effective working within a multidisciplinary team
- Understanding of confidentiality, GDPR and information governance
- Basic IT proficiency in Word, Excel, email and electronic records
Other
- Professional, reliable and proactive approach
- Willingness to learn, adapt to changing priorities and support the Practice Manager
- Commitment to a patient-focused service
Nice to have
- Relevant qualification in business administration, management, HR or healthcare administration
- Training or qualifications in NHS primary care administration, CQC compliance or information governance
- Experience supporting a Practice Manager with HR administration, recruitment, induction and training records
- Experience preparing reports, meeting minutes and practice documentation
- Knowledge of NHS primary care policies, procedures and compliance requirements
- Ability to identify administrative problems and suggest practical improvements
- Flexible approach to the changing needs of a busy GP surgery
What’s offered
- Opportunity to gain NHS primary care management experience and develop administrative skills
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Contact Details:
The Methodist Church in Britain Recruitment Team
