This is a reception and administration post at Fencepiece Road Medical Centre, a small GP practice in Ilford. The job centres on answering patients by phone, in person and electronically, booking and changing appointments and home visits, and passing clinical team information on to patients. It also covers record filing, scanning, repeat prescriptions and clerical support for the clinicians. Applicants need GCSEs in English and Maths and at least a year in a similar setting, and EMIS Web skills are welcome but training is given.
What the job involves
- Deal with telephone, face-to-face and electronic patient enquiries efficiently and courteously
- Book, amend and cancel patient appointments and home visit requests
- Pass information from the clinical team to patients and help them access practice and community services
- Register new patients, checking their details for accuracy
- Process repeat prescriptions in line with practice guidelines
- Scan patient documents onto medical records using read codes and forward them to the appropriate clinician
- Scan incoming letters onto patient records within 48 to 72 hours
- File and retrieve medical records and correspondence in strict alphabetical order
- Handle incoming and outgoing post, including logging outgoing mail
- Provide word processing for GPs and health professionals, including letters and referrals
- Prepare, restock and secure consulting rooms
- Cover sickness and annual leave and work reasonable overtime when required
Qualifications
- GCSE English and Maths at grades A to C
Experience
- At least 1 year working in a similar environment
- Experience in care, admin or reception, or a willingness to learn and gain a qualification
Nice to have
- NVQ Level 3 in Business Administration
- Ability to use the EMIS Web clinical computing system, with full training available
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Contact Details:
The Methodist Church in Britain Recruitment Team
