ICT Technician

This ICT Technician post sits in the ICT department at Outwood Academy Redcar, part of Outwood Grange Academies Trust, with a start as soon as possible. The job centres on first-line support for staff and students through the helpdesk, alongside maintaining computers, peripherals and AV equipment across the academy's ICT rooms. The network side sets it apart, with Active Directory, user account management, VLANs and automated software deployment required from the outset. Candidates need prior IT support experience to be considered.

What the job involves

• First-line ICT support for staff and students, managing workloads through the helpdesk system
• Assisting with maintenance of all ICT rooms and equipment
• General technical support for the department
• Commissioning, testing, maintenance and repair of electronic and computer systems, peripherals and AV equipment, in line with health and safety legislation
• Assisting with installing and configuring software under direction
• Updating inventories
• Evaluating new and existing software

What’s required

Experience

• Experience working in an IT support role
• Practical experience with Active Directory and user account management

Skills & knowledge

• Good understanding of current software operating systems
• Knowledge of network protocols and VLANs
• Exposure to automated OS and software deployment techniques
• Effective communication
• Respect for confidentiality and security
• Excellent time management

Other

• Willingness to enhance qualifications

Nice to have

• Experience with anti-virus solutions
• Experience connecting mobile devices to centralised services
• Experience working in a school environment

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