ICT Cluster Support Technician - Cluster 10

ICT Cluster Support Technician - Cluster 10

Full-Time On-site
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A mobile IT support post across the schools of Cluster 10 within REAch2 Academy Trust, with a different school visited each day. The holder installs and maintains hardware and software on site and escalates more complex faults. Front-line and customer-facing, the role is built around travel between school sites and flexible hours. A full driving licence and access to a vehicle are required, and visa sponsorship is not available.

What the job involves

  • Provide IT support to Shared Services and school staff on site
  • Install and maintain IT hardware and software in schools
  • Attend school sites across the cluster
  • Escalate more complex issues where appropriate
  • Act as the front-line face of the IT Services department

Experience

  • Previous experience in a customer-facing role

Skills & knowledge

  • Good knowledge of network security
  • Understanding of IT software and hardware
  • Good knowledge of internet security and data privacy principles
  • Good interpersonal and communication skills

Checks & eligibility

  • Full driving licence
  • Access to own transport
  • Enhanced DBS check, with Children's Barred List check if the role is regulated activity

Other

  • Highly organised
  • Strong teamwork skills
  • Respects confidentiality
  • Willingness to travel and flexible working hours

What’s offered

  • Generous annual leave
  • Professional development and CPD opportunities
  • Flexible working, including part time, term-time and home working, considered on an individual basis
  • Blue Light Card offers and employee perks
  • Well-being and employee assistance support for staff and their families

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Contact Details:

The Methodist Church in Britain Recruitment Team