A post in the newly formed Digital Support team at North West Anglia NHS Foundation Trust, created by merging the IT and Informatics teams. The work centres on day-to-day support, maintenance and running of the Trust's digital infrastructure and applications, including troubleshooting user issues and liaising with third-party suppliers. It involves a daily support rota across sites and offers hybrid working. Prior customer support experience is essential.
What the job involves
- Support the reliable operation of the Trust's digital infrastructure, systems, hardware, software and application services
- Troubleshoot and resolve user issues, prioritising them in a timely manner
- Take part in a daily support rota, working across sites if required
- Liaise with external stakeholders, including third parties
- Assist wider Digital teams in the event of an emergency
- Offer assistance and guidance to team members involved in technical support
- Comply with departmental, support and security procedures, suggesting modifications to the Digital Operational Support Leadership Team
- Understand the Trust's centralised data processing facilities and how they connect to networks and digital infrastructure
- Maintain knowledge of advances in digital technology, desktop operating systems and desktop and Hospital Information System software
- Undertake training courses provided by the Trust
- Support the maintenance of IT assets and system upgrades
What’s required
Qualifications
- Good level of education
Experience
- Previous experience in a customer support role
Skills & knowledge
- Excellent understanding of Microsoft applications
- Excellent communication skills
- Good interpersonal skills
- High level of accuracy and attention to detail
- Good understanding of confidentiality
- Good organisational skills and ability to prioritise own work against team needs
Other
- Ability to work independently and as part of a team
- Ability to work effectively under pressure in a busy environment
Nice to have
- Training qualification, or an IT-related qualification such as ITIL or Microsoft accreditation
- Experience supporting computer hardware and software configurations
- Experience installing computer systems for customers
- Experience of, or knowledge of, the Trust's Hospital Information Systems
- Experience using a service desk logging system and working from a service desk queue
- Experience working in a healthcare setting
- Good understanding of Windows, NHSMail and Active Directory
- Good working knowledge of the Data Protection Act and data security
What’s offered
- Hybrid working
- Trust benefits package
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Contact Details:
The Methodist Church in Britain Recruitment Team
