A permanent part-time post in the Live Well Services hub team at Leicester City Council, which supports residents with smoking cessation and other healthy lifestyle goals. The role centres on triaging referrals by phone, answering enquiries from the public and professionals, signposting clients and managing a caseload of follow-ups. The hours are 18 a week on a rota that includes evenings and weekends, with hybrid working, and the post carries training as a Stop Smoking Advisor. Fit depends on prior experience of a busy frontline customer service environment.
What the job involves
- Handle incoming referrals and triage clients by telephone
- Respond to email enquiries from the public, existing customers and professionals such as GP practices, cardiac teams and physiotherapy services
- Signpost clients to local authority and community teams
- Book appointments with healthy lifestyle services, some of which sit within Live Well Service
- Follow up and monitor an allocated caseload, including responding to missed appointments
- Arrange follow-up sessions, schedule appointments and make onward referrals where appropriate
- Deliver evidence-based behavioural support as a trained Stop Smoking Advisor
- Provide nicotine-replacement guidance to clients who want to quit smoking
- Give clear, concise advice to clients and members of the public
- Complete electronic records accurately and in a timely manner
Experience
- Experience of working in a pressurised frontline service
- Experience of providing a telephone and/or face-to-face service in a busy customer service environment
Skills & knowledge
- Excellent verbal and written communication skills
- Highly organised and able to work under pressure
- Tact and diplomacy when dealing with distressed customers
What’s offered
- Generous annual leave
- Membership of the Local Government Pension Scheme
- Option of flexible working
- Training and development opportunities
- Flexible benefits including childcare vouchers
- Discounts on city buses and trains
- Help with relocation to Leicester, where appropriate
- Healthy work/life balance
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Contact Details:
The Methodist Church in Britain Recruitment Team
