This role leads the Neighbourhood Officer team at Saffron Housing Trust. The work covers tenancy and estate management, anti-social behaviour casework, safeguarding, complaints, resident engagement and service improvement. It is built around performance data, partnership working and visible leadership to sustain tenancies and well-managed neighbourhoods. A Basic DBS check is required, and a CIH Level 4 qualification is valued but not essential.
What the job involves
- Lead the Neighbourhood Officer team
- Oversee tenancy and estate management
- Oversee anti-social behaviour casework
- Oversee safeguarding
- Oversee complaints handling
- Lead resident engagement
- Drive service improvement using performance insight
- Build strong partnerships with colleagues, residents and partners
- Provide visible leadership
- Support sustainable tenancies and positive outcomes for residents
- Deliver safe, responsive and customer-focused tenancy and neighbourhood services
What's required
Experience
- Significant experience in housing management or customer-facing services in social housing or a similar setting
- Experience managing complex tenancy, anti-social behaviour, safeguarding or neighbourhood issues
Skills & knowledge
- Strong people leadership to coach, motivate and develop a high-performing team
- Confidence using performance data and resident feedback to improve services
- Excellent communication and the ability to build trusted relationships with colleagues, tenants and partners
- Resilience and collaboration, with a commitment to safe, compliant, tenant-centred services
Checks & eligibility
- Basic DBS check
Nice to have
- Housing management qualification such as CIH Level 4, or the ability to obtain one
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Contact Details:
The Methodist Church in Britain Recruitment Team
