This post sits in the Housing and Communities department of Thirteen Group. The co-ordinator manages about 350 homes, handling tenant enquiries, rent collection, letting empty properties and anti-social behaviour. The team is geographically spread, so the role involves being on patch two or three times a week and travelling between the local office and head office. Thirteen Group cannot sponsor skilled worker visas.
What the job involves
- Manage a patch of around 350 homes
- Deal with customer enquiries
- Ensure rent is paid and homes are let quickly to maximise income
- Help resolve anti-social behaviour and neighbourhood issues
- Work with customers and local partners to resolve issues quickly
- Make business decisions that have a lasting positive impact on neighbourhoods
- Build positive relationships with customers so they become advocates for Thirteen
- Be present on patch two to three times a week
- Travel to the team office in Hull and the head office in Middlesbrough as required
Skills & knowledge
- Strong customer service skills
- Relationship-building skills with customers and colleagues
- Ability to influence and negotiate
- Confidence to handle challenging conversations while remaining firm and respectful
- Dynamic and energetic, with new ideas and a willingness to try new approaches
- Ability to exceed performance targets
Checks & eligibility
- Full UK driving licence
- Access to a vehicle during working hours
- Right to work in the UK, verified before start
What’s offered
- Annual leave starting at 28 days, rising to 31 days after three years
- A day off for your birthday
- Bank holidays on top of annual leave
- Pension with contributions of up to 17% combined (up to 7% employee and up to 10% employer)
- Simply Health cover and health and wellbeing support services
- T'dar discount and reward platform
- Opportunities to buy and sell annual leave
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Contact Details:
The Methodist Church in Britain Recruitment Team
