This Housing Lettings Officer post sits within the Housing team at Harrow Council, handling non-complex housing management enquiries. The work centres on signing up new tenants at face-to-face appointments, answering correspondence and supporting day-to-day tenancy management and enforcement. Much of the role is out across the borough, with home visits, property inspections and community engagement, and it runs to 36 hours a week. Applicants must hold a full, clean UK driving licence and have access to a vehicle.
What the job involves
- Sign up new tenants through face-to-face appointments
- Respond to general housing management enquiries and correspondence
- Provide timely, accurate information to residents and colleagues
- Assist with day-to-day tenancy management and enforcement
- Carry out home visits
- Facilitate access for safety checks such as gas servicing and EICR
- Ensure compliance with statutory requirements
- Carry out property inspections
- Promote community engagement and build positive relationships in diverse communities
- Travel across the borough for visits, sign-ups, inspections and engagement
- Manage a varied workload and respond flexibly to residents and the service
Qualifications
- 5 GCSEs (A–C) including English and Maths, or equivalent experience
Experience
- Experience working in a pressured, customer-focused environment
- Experience working in a diverse environment
- Experience using problem solving techniques
Skills & knowledge
- Understanding of housing service delivery, government policy, legislation and equalities related to tenancy management
- Working knowledge of housing and public sector legislation
- Knowledge of basic property repairs and maintenance
- Basic knowledge of welfare benefits
- Awareness of the needs of minority groups and barriers to accessing services
- Strong communication and organisational skills
Checks & eligibility
- Current, clean full UK (or equivalent) driving licence
- Access to a vehicle
Other
- Ability to work independently
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Contact Details:
The Methodist Church in Britain Recruitment Team
