Care Navigator post for Ince Surgery, a GP practice, recruited through SSP Health. The holder is the first point of contact for patients, arranging clinics, passing on information from the clinical team and helping people reach services in the community. The work spans telephone, face-to-face and electronic enquiries alongside general office tasks such as filing, coding and referrals, in a busy practice where training is provided. Prior GP experience is preferred but not essential.
What the job involves
- First point of contact for arranging patient clinics
- Booking patient appointments
- Dealing with telephone, face-to-face and electronic enquiries
- Liaising with clinical and admin staff and patients
- Contacting patients with information from the clinical team
- Helping patients access practice services and those in the wider community
- General office management tasks, including filing
- Coding and referring patients
What’s required
Experience
- Experience of booking appointments
Skills & knowledge
- Good IT knowledge
- Strong organisational skills
- Excellent communication skills
- Good telephone manner
- Compassionate, friendly and motivated nature
- Ability to work in a busy, demanding environment
Nice to have
- Previous experience within general practice
- EMIS Web trained
- Docman and coding skills
What’s offered
- Training provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
