Chiltern House Medical Centre, a GP practice in the Primary Care Network, is recruiting a team leader for its GP reception and front-of-house services. The post holder runs appointment booking and patient access, line manages reception staff including rotas, appraisals and sickness, and acts as the link between reception, clinicians and practice management. Oversight of clinical systems such as EMIS Web or SystmOne, plus CQC and data protection compliance, sits alongside the day-to-day leadership. Prior experience in a GP or primary care setting is essential.
What the job involves
- Manage the day-to-day running of GP reception and front-of-house services
- Lead, line manage and develop reception staff, including recruitment, induction and training
- Produce and manage staff rotas for core hours, extended access and leave
- Conduct appraisals, manage sickness absence and address performance issues under HR policy
- Oversee appointment booking, call handling and patient access in line with NHS access requirements
- Handle complex, difficult or sensitive patient queries and elevate complaints as needed
- Oversee patient registration, data quality and record maintenance
- Ensure accurate use of clinical systems such as EMIS Web or SystmOne
- Ensure reception services meet CQC standards
- Support safeguarding processes and staff training compliance
- Monitor workload and improve reception processes
- Support online services, digital access and NHS app processes
Experience
- Experience working in an NHS GP practice or primary care setting
- Previous experience supervising or managing administrative or reception staff
- Excellent communication, organisational and people management skills
- Confident use of clinical IT systems and Microsoft Office
Skills & knowledge
- Strong understanding of patient confidentiality, GDPR and NHS processes
- Patient-focused, empathetic and professional
- Calm and resilient under pressure
- Strong problem-solving and decision-making ability
- Flexible and adaptable to change within NHS primary care
- Committed to equality, diversity and inclusion
Nice to have
- Experience with EMIS Web or SystmOne
- Knowledge of CQC requirements and NHS primary care contracts
- Qualification or training in management, leadership or healthcare administration
- Experience handling patient complaints or service improvement initiatives
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Contact Details:
The Methodist Church in Britain Recruitment Team
