This Partnership Advisor post sits in the Partnership Support Team at Hearing Dogs for Deaf People, covering the Borders, East, North East and Highlands. The work centres on person-centred wellbeing and risk planning, regular visits, and support through retirement and bereavement, plus building local networks of partnerships and volunteers. Travel across a wide territory and occasional overnight stays are part of the job, and the post requires a DBS check. A full UK driving licence and BSL Level 2 or above are needed.
What the job involves
- Give long-term, person-centred advice, guidance and wellbeing planning to partnerships in an allocated region
- Manage a caseload with in-person visits quarterly after the first six months, plus tailored support
- Develop and implement partnership support and wellbeing plans with robust risk management
- Support new partnerships' integration into the community with monthly support in their first six months
- Lead retirement and bereavement pathways, including planning, emotional support and signposting to Hearing Link Services
- Provide behavioural guidance and targeted interventions to keep partnerships healthy
- Organise community events and run peer-based programmes and support groups for partnerships and volunteers
- Work with internal teams, volunteers and external agencies to remove barriers and improve outcomes
- Provide timely emergency cover and practical assistance in the territory, with ad hoc support to neighbouring counties
- Use root cause analysis and early intervention to manage breakdowns, returns, cases and alerts
- Carry out annual assessments of each partnership's performance, wellbeing and accreditation compliance
- Keep partnership records accurate and current, and capture and share impactful stories
What’s required
Qualifications
- BSL Level 2 or above with strong Deaf awareness
Skills & knowledge
- Up-to-date knowledge of canine training, behaviour reinforcement and canine wellbeing
- Monitoring and evaluating a dog's task performance and addressing lapses
- Understanding of person-centred support across the partnership lifecycle
- Knowledge of HR policies, GDPR, equality legislation and ADI standards
- Strong listening skills, emotional intelligence and compassion with vulnerable people or those who are grieving
- Solution-focused problem-solving, conflict resolution, coaching and mentoring
Checks & eligibility
- Full UK driving licence and willingness to travel across the territory and to centres
- DBS check, with disclosure of all spent and unspent convictions, cautions, warnings and reprimands
Other
- Clear communication adapted to different audiences
- Time management and organisation across multiple partnerships and initiatives
- Root cause analysis and working with teams on sustainable solutions
- Trust-based relationship building with partnerships, volunteers and stakeholders
- Cross-functional collaboration with colleagues across departments
What’s offered
- Employee Assistance Programme
- Death in Service payment
- Annual leave enhancements for long service, plus a day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay and enhanced maternity, paternity and adoption pay
- Eye care and hearing tests
- Learning and development opportunities
- Discounts at Hearing Dog gift shops and a Pet Dog Policy
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Contact Details:
The Methodist Church in Britain Recruitment Team
