This 18-month fixed-term post leads the Service Charge function at Southern Housing, reporting to the Director of Service Charge & Specialist Leasehold Services. The work centres on running the team, improving service charge recovery and making sure budgets, estimates and statements are accurate, on time and lawful. The role acts as technical lead for residential and commercial service charges, with hybrid working possible and travel to offices and sites. Fit depends on a degree or equivalent experience and demonstrable service charge experience in housing or property.
What the job involves
- Provide strategic leadership and operational oversight of the Service Charge function
- Lead, develop and support the Service Charge team to deliver good customer outcomes
- Drive service improvements to lift performance, satisfaction and service charge recovery
- Ensure estimates, budgets, actual accounts and communications are accurate and delivered on time
- Act as technical lead for residential and commercial service charges
- Ensure service charges are administered in line with legislation, leases, tenancies and good practice
- Use financial information, management information and performance measures to inform decisions
- Build relationships with homeowners, colleagues and internal and external partners
- Oversee the proactive resolution of service charge complaints, disputes and enquiries
- Create a culture of accountability, collaboration, learning and continuous improvement
What’s required
Qualifications
- Degree-level qualification or equivalent experience
Experience
- Proven experience leading operational and strategic service improvement in a complex, customer-focused environment
- Strong experience leading, motivating and developing high-performing teams
- Demonstrable service charge experience in housing or property
- Experience managing budgets and interpreting performance data
Skills & knowledge
- Excellent knowledge of residential and commercial service charge management
- Strong understanding of relevant legislation, lease and tenancy obligations and sector good practice
- Strong financial and numerical skills
- Explaining complex technical and financial information clearly
- Excellent organisation, communication and stakeholder management skills
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Contact Details:
The Methodist Church in Britain Recruitment Team
