This Head of Research and Commercial Development post sits in the Customer Services Operations and Archives directorate at National Records of Scotland and reports to its Director. The role leads the design and launch of a new commercial research service built on NRS's archival, genealogical, demographic and census data, with income reinvested in public services. What sets it apart is the balance of commercial partnership work with statutory duties to keep data available, and flexible or hybrid working.
What the job involves
- Lead the design, development and implementation of a new commercial research service
- Set the vision and purpose for the service and share it through a range of communication channels
- Engage internal and external stakeholders, suppliers and customers to gather insight, test the offer and meet market demand
- Drive income generation and funding diversification
- Manage complex partnerships and protect NRS's reputation for quality and integrity
- Work across NRS service areas to develop research products
- Work with communications and marketing colleagues to position, promote and disseminate research products
- Work with policy, procurement and finance colleagues to ensure the service meets statutory, compliance, policy and income requirements
- Monitor the service's impact on quality, financial return and public value outcomes
- Handle data and information sensitively in line with business procedures and the law
What’s required
Experience
- Leading the development and implementation of a new public-facing customer service across multiple teams, including governance, processes and stakeholder engagement arrangements
- Introducing commercial or income-generating services, with knowledge of public sector obligations
Skills & knowledge
- Connections and communication at practitioner level
- Adaptability to change at practitioner level
- Data and insight at practitioner level
- Delivery and decision making at speed at practitioner level
Checks & eligibility
- Baseline Personnel Security Standard: identity, right to work, employment history and unspent criminal record check
- Existing and ongoing right to work in the UK, as Skilled Worker sponsorship is not available
Other
- Seeing the big picture at level 4
- Leadership at level 4
- Managing a quality service at level 4
What’s offered
- Flexible and hybrid working options
- A wide range of employee benefits
- A supportive and inclusive working environment
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
