Atrom Mindcare, a specialist mental healthcare provider, is seeking a senior leader to run the administrative delivery of its NHS Right to Choose and privately funded patient services. The post oversees the referral, pathway, booking and patient liaison teams, including their rotas, workload, backlogs and capacity. It is a hands-on senior role, with flexible working and home or remote working available. Fit depends on proven experience leading administrative operations and managing performance in a high-volume service.
What the job involves
- Lead, support and coordinate administrative, referral, pathway coordination and patient liaison teams across NHS and private services
- Oversee daily workflows, rotas, workload allocation, backlogs, capacity and operational priorities
- Ensure cover across referrals, private enquiries, appointment booking, patient communications, documentation and reports
- Oversee end-to-end administration of NHS Right to Choose and privately funded patient pathways
- Ensure referrals and private enquiries are recorded, checked and progressed accurately and promptly
- Coordinate appointments against clinician availability, pathway requirements and service priorities
- Ensure private patients receive clear information on services, fees, appointments, payments and next steps
- Run regular team meetings and conduct one-to-ones, supervision and performance reviews
- Set clear standards, address performance issues and provide coaching, feedback and development support
- Act as main point of escalation for administrative queries, complex patient issues and capacity concerns
- Ensure administrative activity complies with SOPs, NHS contract requirements, CQC expectations, data protection and information governance
What’s required
Experience
- Leading administrative operations and teams, ideally in healthcare or another high-volume service
- Workflow, service delivery, rota and capacity management
- Workload allocation, performance management and process improvement
- Managing multiple service pathways, competing priorities, backlogs and deadlinesSetting clear performance expectations and addressing underperformance
Skills & knowledge
- Analytical skills to interpret operational data, spot trends and act on them
- Attention to detail, organisation and problem-solving
- Confidence with data, spreadsheets, KPIs and operational trackers
- Working under sustained pressure without losing control of priorities or communication
- Clear, compassionate communication, including in sensitive or challenging situations
- Microsoft 365, Outlook, Teams, SharePoint and administrative or booking systems
Other
- Understanding of confidentiality, information governance and safeguarding escalation
- Accurate record-keeping
- Firm, fair and consistent leadership, holding colleagues to agreed actions and standards
- Taking ownership of operational problems and driving them through to resolution
- Balancing support and development of colleagues with high standards
Nice to have
- Experience supporting both NHS and privately funded healthcare services
- Experience working with NHS Right to Choose, ADHD or autism pathways
- Experience within a CQC-regulated healthcare service
- Knowledge of e-RS, EPS, Cliniko or similar clinical and booking systems
- Experience overseeing private patient enquiries, bookings and payment administration
- Experience producing operational reports, KPIs and capacity-planning summaries
- Experience leading audits, staff training or operational improvement projects
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Contact Details:
The Methodist Church in Britain Recruitment Team
