The post sits in the switchboard and telephony service of University Hospitals Sussex NHS Foundation Trust, offered as a 12-month time-limited secondment. The work centres on answering calls, monitoring medical and service alarms, giving helpdesk support and activating emergency procedures on a 24-hour operation. Shifts run 24/7/365, including nights, and applicants state a preferred site (PRH or RSCH) on application. No visa sponsorship is offered, so applicants must already hold the right to work in the UK.
What the job involves
- Answer calls from the public, patients and hospital staff as the first point of contact
- Operate the computerised communications system and departmental communication systems
- Monitor medical and service alarms
- Provide helpdesk support
- Activate emergency procedures when required
- Promote a professional image of the Trust in every contact with callers
- Communicate with patients, members of the public, GPs, Trust staff, departments, visitors and suppliers
- Carry out Switchboard and Telecoms administrative duties
- Respond to incidents, resolve issues and make timely decisions using initiative and judgement
- Manage competing priorities while keeping accuracy and professionalism
- Help maintain response times and continuity across the 24-hour operation
- Work both independently and as part of a team
Qualifications
- NVQ level 3 in customer care or equivalent
- GCSE English at grade C or above
Experience
- Switchboard or telephone experience
- Customer service experience
- Previous experience alongside the NVQ qualification
Skills & knowledge
- Excellent communication skills
- Attention to detail and ability to prioritise
- Confidence using computerised communication systems
- Ability to stay calm, focused and professional in changing situations
Checks & eligibility
- Right to work in the UK without sponsorship
- Graduate visa holders need at least 18 months remaining at application
Other
- Flexibility to work 24/7/365 shifts
- Agree to the requirements of the job description
- Evidence of having championed diversity in previous roles
- Evidence of own development to improve understanding of equalities issues
Nice to have
- GCSE English or equivalent work experience showing that level
- Knowledge of Outlook, email and IT skills
- Knowledge of medical terminology
What’s offered
- Unsocial hours enhancements for night shifts
- Flexible working options to explore with the line manager
- Buddy to help new starters settle in
- Staff networks
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Contact Details:
The Methodist Church in Britain Recruitment Team
