Reception-based post in the front-of-house team at St Thomas Medical Group, a GP group running three surgeries in Exeter. The work centres on answering patient queries, booking appointments by phone and in person, handling urgent registrations, and taking payments for private services. The role is four days a week on a permanent basis, with a rota covering all three sites and training towards patient triage. Candidates need strong communication skills and the flexibility to work across surgeries; the practice uses SystmOne.
What the job involves
- Respond to queries and requests from patients and other visitors
- Explain practice arrangements to new and temporary patients
- Use judgement to deal with urgent registrations appropriately
- Advise patients of charges for private services and take payments
- Book appointments by phone and in person, and be familiar with the appointment system and its variations
- Learn patient triage
- Signpost patients to other services available
- Receive and take messages, and make and receive calls as required
- Ensure the system is operational at the start of each day
- Keep the white information boards updated daily or weekly
- Check and respond to tasks and workflow
- Keep the work area clean and tidy
What’s required
Qualifications
- GCSE education
Experience
- Office experience
- Administrative experience
- Patient care experience
Skills & knowledge
- Computer literacy
- Strong interpersonal and communication skills
Other
- Flexible and able to work across multiple sites
- Able to work independently and as part of an integrated team
Nice to have
- Experience working in general practice
- Experience working in a healthcare setting
- Experience working in a hospital setting
- Previous reception or front-of-house experience
- Previous telephone experience
What’s offered
- Pay review after successful completion of probation
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Contact Details:
The Methodist Church in Britain Recruitment Team
