This permanent part-time post sits in the Home Safety Team of Devon and Somerset Fire and Rescue Service, which works to keep vulnerable people safe in their homes. The postholder is the first point of contact for referrals from the public and partner agencies, assessing eligibility and arranging visits. The work also involves scheduling the diaries of more than 30 Home Safety Technicians and handling sensitive conversations, including safeguarding concerns. Successful applicants must agree to DBS and vetting checks.
What the job involves
- Act as first point of contact for Home Safety Visit referrals from the public and partner agencies
- Assess eligibility for Home Safety Visits and give advice, information and signposting
- Manage and prioritise technician schedules for visits, replacement alarm requests and other safety interventions
- Respond to changing operational demands
- Communicate professionally and empathetically with vulnerable individuals and their families
- Handle sensitive and sometimes distressing conversations, using judgement to identify risk
- Monitor and action requests from shared inboxes and internal systems
- Maintain accurate records in line with GDPR requirements
- Identify safeguarding concerns and elevate when necessary
- Liaise with internal departments and external partners to support community safety outcomes
What’s required
Qualifications
- A good academic background
Experience
- Experience using office systems and administration processes
Skills & knowledge
- Calm under pressure
- Highly organised
- Strong listening, communication and questioning skills
- Managing competing priorities and frequent interruptions
- Working independently and collaboratively in a busy team
Checks & eligibility
- Willingness to undergo DBS and vetting checks
Other
- Committed to excellent customer service
- Flexible and proactive approach to work
- Commitment to continuous improvement
What’s offered
- Local Government Pension Scheme
- Generous annual leave and family-friendly policies
- Flexible working arrangements
- Free gym access and fitness support
- Learning and development opportunities
- Blue Light membership and associated discounts
- Mental health and wellbeing support, with access to the Firefighters Charity
- Cycle to Work Scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
