This coordinator post sits in the M&E compliance team at LiveWest, helping keep customers' homes safe to the required standard. The work centres on checking certification, maintaining databases, analysing data and assessing cases for escalation, with customers and other teams as regular contacts. It is a 37-hour, office-based post with two to three days a week in the office, supporting operations between 8am and 5pm. Applicants need the right to work in the UK for the full role, as no sponsorship is offered.
What the job involves
- Act as a point of contact for customers and other internal teams on compliance matters
- Check certification to confirm customers' homes are kept in a safe condition
- Maintain compliance databases
- Analyse data and assess individual cases for escalation
- Provide direct support to operations between 8am and 5pm
- Prioritise an ever-changing workload
- Build and maintain working relationships with customers and internal teams
Experience
- Experience as a coordinator or administrator
- Experience using information systems and databases
Skills & knowledge
- Excellent communication and interpersonal skills, with a customer service focus
- Highly organised, methodical and analytical
- Exceptional attention to detail
- Flexible, can-do attitude and use of initiative
- Ability to stay calm and professional under pressure
- Good understanding of MS Office, particularly Excel
Checks & eligibility
- Right to work in the UK for the full duration of the role without a CoS
What’s offered
- 26 days' annual leave plus bank holidays, rising to 30 with length of service, with the option to buy up to 5 extra days
- Employer pension contributions of up to 9%
- Health care cash plan worth up to £1,100 a year, virtual GP service, gym and retail discounts
- Learning and development opportunities
- Family support policies, including a new child payment
- Mental health support, enhanced sick pay and free flu jabs
- Cycle to Work and Car Benefit schemes
- Up to four paid volunteering days a year
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Contact Details:
The Methodist Church in Britain Recruitment Team
