This is a 12-week agency placement as a Housing Officer for LiveWest, covering a neighbourhood patch that takes in Newcourt, St Leonards, St Loyes, Hill Barton and Monkerton. The work centres on tenancy management, from sign-ups, viewings and handling queries to dealing with breaches, including safeguarding cases. It is field based and involves estate standards, resident engagement and new developments on the patch. Candidates need a full UK driving licence and either CIH Level 4 or a commitment to work towards it.
What the job involves
- Handle customer queries, permissions and tenancy management
- Act as primary relationship manager for customers on the patch
- Respond to tenancy enquiries
- Carry out tenancy sign-ups and viewings
- Ensure compliance with tenancy agreements
- Manage tenancy breaches, including safeguarding of customers
- Oversee estate standards and service contracts for value for money
- Lead resident engagement and community development within the patch
- Work with internal teams and external partners to keep environments safe and welcoming
- Support work on new developments in the area
Qualifications
- CIH Level 4, or willingness to work towards it
Experience
- Experience in social housing, including tenancy, estate and housing management
- Essential skills and experience for a level 1 role, as set out in the candidate pack
Skills & knowledge
- Strong interpersonal skills
- Excellent organisational skills to manage competing priorities in a fast-paced setting
- Excellent customer focus with drive to improve customer satisfaction
Checks & eligibility
- Full UK driving licence and access to a suitable vehicle
What's offered
- Hybrid working with 2 to 3 days in the office
- 26 days annual leave plus bank holidays, rising to 30 with service, with option to buy 5 extra days
- Employer pension contributions up to 9%
- Health cash plan worth up to £1,100 a year, plus virtual GP access
- Discounted gym and retail, including Blue Light Card
- Learning and development opportunities
- Family support, including a new child payment
- Enhanced sick pay, mental health support and free flu jabs
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
