The Administrator post sits in the Single Point of Access team at Children & Family Health Devon, serving young people, families and professionals across Devon and Torbay. The work centres on inputting referrals and safeguarding alerts, handling post, email and calls, and covering reception. It is a full-time role, with the post-holder expected to flex to service needs and travel to other sites for cover and training. Working knowledge of Microsoft Office and clerical experience of at least three months are needed, with confidentiality central to the role.
What the job involves
- Input data, including referral processing and safeguarding alerts
- Process incoming correspondence by email and post
- Make outgoing telephone calls
- Use electronic systems
- Greet visitors at reception
- Scan and photocopy documents
- Carry out general administrative tasks
What’s required
Qualifications
- Good general education, such as GCSEs or equivalent
Experience
- Clerical, administrative or reception experience (minimum 3 months)
Skills & knowledge
- Working knowledge of Microsoft Office, including Outlook, Word and Excel
- Computer literacy, with accurate IT and keyboard skills
- Effective interpersonal, organisational and written and verbal communication skills
- Good planning, organisation and ability to meet deadlines
- Ability to prioritise workload in a busy environment
- Discretion and confidentiality in handling sensitive information
Other
- Willing to undertake training relevant to the post
- Able to work as part of a team and respond to delegated tasks
- Reliable, flexible and punctual, adapting to changing service demands
- Diplomatic, caring attitude
- Willing to travel to other sites for cover and training
- Smart appearance and commitment to equality and diversity policies
Nice to have
- Clerical, administrative or reception experience of at least 1 year
- Experience in a customer care, healthcare, education or social care setting
- Relevant administrative or IT qualifications to NVQ level 2, or equivalent experience
- Interest in and enthusiasm for working within the services
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Contact Details:
The Methodist Church in Britain Recruitment Team
