The Admin Team Leader heads the administration team at Woodbury Surgery, a GP practice. The post mixes hands-on admin, such as referrals, records and patient queries, with leading colleagues, setting rotas and training staff. The practice welcomes applicants seeking 31 to 36 hours a week in a busy, patient-focused setting. Previous experience in a GP practice or NHS setting is essential.
What the job involves
- Lead, motivate and support the administration team
- Prepare and monitor admin team rotas and work schedules, coordinating workloads
- Provide training, support and mentoring to new and existing staff
- Act as first point of contact for administration team queries
- Arrange patient referral appointments using the NHS e-Referral Service and liaise with the Referral Support Service
- Book and monitor patient waiting lists
- Communicate with patients, staff and external agencies, including telephone enquiries and welcoming patients
- Oversee key administrative processes, including coding clinical correspondence, letters, care plans, registrations and deductions
- Organise and lead regular team meetings
- Run and monitor reports as requested by the management team
- Assist with developing and monitoring Standard Operating Procedures and identify service improvements
- Provide feedback to support appraisal and performance review
Qualifications
- GCSEs (or equivalent) in English and Mathematics at grade C/4 or above
- Good standard of general education
- Evidence of continued development
Experience
- Previous experience working within a GP practice or NHS setting
- Experience working in a busy environment and managing competing demands
- Experience using computerised systems to maintain accurate records and process information accurately
Skills & knowledge
- Excellent verbal and written communication skills
- Communicating effectively and sensitively with patients, colleagues and external organisations
- Remaining professional, calm and courteous in challenging or difficult conversations
Nice to have
- Previous supervisory or team leader experience
- Experience training, mentoring or supporting the development of admin staff
- Experience working within primary care and understanding of GP practice processes and patient pathways
- Experience using SystmOne clinical software
- Understanding of appointment management, care navigation, and demand and capacity within a GP practice
- Qualification in team leading, management or leadership (e.g. ILM Level 3 or equivalent)
- NVQ Level 3 (or equivalent) in Business Administration or Customer Services
- Training or qualifications relevant to NHS or primary care administration
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Contact Details:
The Methodist Church in Britain Recruitment Team
