A 999 Call Handler, also called an Emergency Medical Dispatcher, in the Emergency Operations Centre of South Western Ambulance Service NHS Foundation Trust. The role answers 999 calls, assesses how serious a medical emergency is and gives advice while recording accurate patient details. Shifts cover nights, weekends and bank holidays around the clock, with part-time hours considered via flexible working. Visa sponsorship is not offered, so applicants need existing right to work.
What the job involves
- Answer 999 calls as the first point of contact for people experiencing a medical emergency
- Listen to callers and interpret what they describe to establish how serious an illness or injury is
- Record accurate information about the patient and their condition on a computer system, sometimes under difficult circumstances
- Give advice and reassurance to callers and patients
- Work shifts across 24 hours, 365 days a year, including nights, weekends and bank holidays
What’s required
Experience
- Experience of dealing with members of the public in a customer service environment
Skills & knowledge
- Basic computer literacy
- Inputting data accurately and quickly on a keyboard
Checks & eligibility
- Existing right to work in the UK
What’s offered
- Standard working week of 37.5 hours
- 27 days annual leave plus general and public holidays, rising to 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous NHS Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Wide range of discounts from various organisations
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Contact Details:
The Methodist Church in Britain Recruitment Team
