This fixed-term post sits with HM Courts & Tribunals Service, which runs criminal, civil and family courts and tribunals in England and Wales. The post-holder prepares court papers, keeps digital case records and is often the first point of contact for court users, including vulnerable witnesses. Based mainly in court, the role mixes customer-facing work with office-based administration and runs full time, Monday to Friday, as a business-critical post. Selection is by statement of suitability, and new Skilled Worker visa applicants are not considered.
What the job involves
- Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information accurately
- Create and update records digitally, interpreting information on court files accurately
- Communicate with the public, the judiciary, court users and representatives of other agencies
- Support the smooth running of court proceedings, including preparing court and hearing rooms
- Act as first point of contact for court users, including vulnerable witnesses and legal representatives, when required
- Progress cases through the court or tribunal system
- Provide customer service and administrative support to HMCTS functions
- Contribute to operational, performance and service standard targets in the work area
- Work across office-based and court-based duties
What’s required
Experience
- Transferable experience shown in a statement of suitability and a summary of previous roles
Skills & knowledge
- Strong customer service skills in a customer-facing environment
- Good digital and administrative skills
- Excellent attention to detail
- Effective communication and organisational skills, confident in person, by phone, digitally and in writing
- Resilience and empathy when dealing with sensitive information and situations
- Able to work collaboratively and flexibly as part of a team
Checks & eligibility
- DBS Basic check
- Right to live and work in the UK
- Eligible under Civil Service nationality rules
What’s offered
- 25 days annual leave on appointment, rising to 30 after five years' service
- Option to buy or sell up to three days' leave a year
- Choice of Civil Service pension schemes
- Hybrid working where business need allows, with a minimum of 60% of time in an office
- Flexible working, including part-time and job-share patterns
- Training and development opportunities
- Family-friendly policies and paid paternity, adoption and maternity leave
- Flexible benefits, including voluntary benefits and discounts
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Contact Details:
The Methodist Church in Britain Recruitment Team
