This reception and administration role sits at Plane Trees Group Practice, a busy GP practice serving around 9,300 registered patients. The post-holder is the first point of contact for patients and visitors, booking appointments, directing people and passing messages and enquiries to the clinical team. It is a 30-hour week, Monday to Friday with Saturdays on a rota between 0800 and 1830, and includes cover for sickness and holidays. Candidates need a DBS check and must be flexible about hours outside core office times.
What the job involves
- Acting as the first point of contact for patients and visitors, greeting and directing them
- Booking appointments and using the appointment system effectively
- Acting as central point of contact, distributing information, messages and enquiries for the clinical team
- Liaising with multidisciplinary team members and external agencies such as secondary care and community providers
- Providing general support to the multidisciplinary team
- Informing and supporting patients in choices about their healthcare, and referring them to appropriate services
- Processing information, maintaining electronic filing systems and carrying out data input
- Managing patient data in line with the practice patient information system
- Maintaining the practice email account and reporting computer system problems
- Following data security and protection systems and maintaining patient confidentiality
- Photocopying, shredding and other administrative duties
- Ensuring building security, including doors, windows and alarm
Qualifications
- Educated to GCSE level or equivalent
Experience
- Experience of working with the general public
Skills & knowledge
- Strong IT skills and competence in MS Office applications
- Excellent written and oral communication with a clear, polite telephone manner
- Good interpersonal skills, working in a team and autonomously
- Effective time management and planning
- Problem solving and analytical skillsFollowing policy and procedure
Checks & eligibility
- Disclosure Barring Service (DBS) check
Other
- Flexibility to work outside core office hours
- Polite, confident and cooperative
- Motivated and forward-thinking
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Nice to have
- GCSE Mathematics and English at grade C or above
- AMSPAR Receptionist Qualification
- Clinical IT system user skills
- Experience of administrative duties
- Experience of working in a healthcare setting
What’s offered
- A wide range of training and development opportunities
- NHS pension
- Private healthcare plan
- Uniform
- Full induction programme
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Contact Details:
The Methodist Church in Britain Recruitment Team
