This Outpatient Booking Co-ordinator post sits in the outpatient appointments centre at Royal Surrey NHS Foundation Trust. The work centres on booking new and follow-up appointments and clinics across many specialties, and on handling queries from patients, staff and referrers. It is a weekday day-shift role within a larger team of booking coordinators, supporting waiting-time targets. Fit depends on GCSE maths and English, an NVQ Level 4 or equivalent, and prior administration and public-facing experience.
What the job involves
- Book new and follow-up outpatient appointments and clinics across specialties, within national and local booking guidelines
- Make and reschedule patient appointments according to available clinic capacity
- Ensure full use of available outpatient clinic slots
- Deal with enquiries from staff, referring practitioners, patients and other health service organisations
- Deliver customer service to patients with empathy and understanding
- Liaise with outpatient reception teams, secretaries and other internal stakeholders
- Raise concerns with key stakeholders when patients cannot be booked in a timely manner
- Manage and prioritise workload, including urgent queries
- Maintain patient confidentiality
- Keep accurate records on the booking database
Qualifications
- GCSE maths and English, or equivalent
- NVQ Level 4 in business administration, or equivalent knowledge and experience
Experience
- Previous administration experience
- Previous experience of dealing effectively with the general public
- Experience of working in a busy office environment
Skills & knowledge
- Working knowledge of MS Office software
- Familiarity with the Data Protection Act
- Clear, concise verbal and written communication skills
- Ability to prioritise workload and work under pressure
- Ability to communicate with staff at all levels
Nice to have
- Experience of working within an appointments booking service
- Knowledge and experience of the Cerner/PAS system
- Knowledge of hospital clinic procedures
What’s offered
- Comprehensive health and wellbeing programme
- Support for career development
- Development opportunities through the Group Model partnership with Ashford & St Peter's Hospitals NHS Foundation Trust
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Contact Details:
The Methodist Church in Britain Recruitment Team
