This apprenticeship sits in the ICT team at Christ's College, a school in the Good Shepherd Trust, and reports to the Network Manager and School Business Manager. The work is first-line support and network monitoring for staff and students through a service desk, including call logging, Chromebook bookings and keeping escalations within SLA. It is a full-time post, Monday to Friday 8am to 4:30pm, with education courses and exams completed as part of the scheme. Visa sponsorship is not available.
What the job involves
- Provide first-line technical advisory and diagnostic support to staff and students in a service desk environment, under supervision
- Provide first-line network monitoring and management
- Provide first-line technical support and call logging
- Monitor and manage call queues so support calls are escalated and resolved within agreed SLAs
- Report and manage incidents that need a third-party organisation
- Manage Chromebook bookings
- Action asset changes in line with the Change Control Procedure
- Complete ad hoc project work as required
- Carry out reasonable requests from the Network Manager for additional duties
- Keep the working area clean and tidy
- Attend and complete education courses and exams that form part of the apprenticeship
What’s required
Qualifications
- 5 GCSEs at grade A to C (9 to 4), including Maths and English
Skills & knowledge
- Some knowledge of Microsoft desktop operating systems and applications
- Excellent verbal and written communication skills
Checks & eligibility
- Enhanced DBS check
Other
- Proactive approach to work
What’s offered
- 24 days holiday plus bank holidays
- Apprenticeship scheme with education courses and exams
- Wide and varied professional development across the trust
- Open to discussing flexible working options
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Contact Details:
The Methodist Church in Britain Recruitment Team
