A dual ward clerk and housekeeper post on the Respiratory Support Unit at the Royal Liverpool University Hospital, split equally between the two roles. The unit has 10 beds and gives level 2 ventilatory support. The work runs from phone and patient enquiries, appointments and discharge letters to stock, equipment and keeping the ward clean. Strong IT skills and confident face-to-face and phone contact with patients are central to fit.
What the job involves
- Answer the phone and deal with patient enquiries, face to face or by phone
- Use trust patient IT systems, including pens/dashboard and IPM
- Ensure discharge letters are sent and filed, and follow-up appointments are arranged where needed
- Check patients have arrived for their appointments, book new appointments and send appointment letters
- Co-ordinate patient facilities services in the ward areas, including cleaning, catering and minor maintenance
- Order and maintain specialist stock and equipment
- Report maintenance requests and contractor issues
- Identify cleanliness problems and ensure all surfaces are cleaned appropriately
- Keep case notes, letters and documentation filed, organised and confidential
- Keep the digital boards up to date with consultant information
- Carry out other tasks to meet individual patient needs as directed by the ward manager or sister/charge nurse
- Monitor quality standards, report deficiencies and take appropriate action
Qualifications
- NVQ level 2 or equivalent
Experience
- Suitable work or life experience
Skills & knowledge
- Excellent IT skills
- Clear written and spoken communication
- Ability to build effective working relationships with healthcare colleagues
- Knowledge of COSHH
Nice to have
- Previous experience in a caring role
- Basic computer skills
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Contact Details:
The Methodist Church in Britain Recruitment Team
