The Radiology Receptionist post sits in the Radiology Department at Liverpool Heart and Chest Hospital and runs for 12 months. The core of the work is greeting patients and their families, keeping them informed during their visit, and maintaining admission and discharge records on departmental systems. Telephone and in-person enquiries from staff, GPs and external agencies, clerical work and handling patient information under Caldicott guidelines set the role apart in a specialist cardiothoracic setting. Prior admin experience and GCSE English or equivalent are required, and NHS or CRIS experience is desirable.
What the job involves
- Meet and greet patients into the Radiology Department in a caring, compassionate and professional manner
- Keep patients and their families welcomed and updated during their stay
- Deal with enquiries from staff, GPs, external agencies and visitors in person and by telephone, referring queries to the relevant team member
- Maintain admission and discharge records on Radiology systems
- Maintain the administration and storage of data in line with local policies
- Liaise with the wider team, other departments and GPs
- Manage correspondence, including post and emails
- Carry out clerical duties, including daily printing, photocopying and scanning of documentation
- Escalate service issues, risks and concerns to senior staff and the Team Leader, and provide information to management when requested
- Maintain patient confidentiality in line with Trust and Caldicott guidelines
- Assist with the induction of new staff
- Keep the reception and waiting area clean and tidy
What’s required
Qualifications
- GCSE English or equivalent
Experience
- Previous admin experience
- Working in a team
- Maintaining patient confidentiality
Skills & knowledge
- Microsoft Word
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Works on own initiative
Other
- Professionalism
- Team player
- Adherence to the Trust values and behaviours
- Flexible
Nice to have
- Experience of working in healthcare
- CRIS
- Previous NHS experience
- Problem solving
- Excellent organisational and time management skills
What’s offered
- Encouragement of flexible working in a variety of forms
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Contact Details:
The Methodist Church in Britain Recruitment Team
