A People Services Officer post in the People Services Team at Alder Hey Children's NHS Foundation Trust, offered on a fixed 11-month basis. The role gives first-line HR advice on policies, procedures and terms and conditions to managers and staff, referring complex queries on. Alongside that, the post handles employee relations administration, minute-taking, workforce records and training and job evaluation co-ordination, with a small personal caseload. Sensitive matters and dealings with trade unions make discretion central, and Level 3 CIPD or equivalent experience is required.
What the job involves
- Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries
- Support employee relations cases, meetings and hearings, including administration and minute-taking
- Carry a small personal caseload of casework
- Maintain workforce systems, records and case trackers
- Manage shared mailboxes and confidential records
- Prepare and review reports, monitor them and flag matters needing action
- Co-ordinate training, job evaluation panels and information requests
- Support policy development and service improvements
- Build relationships with managers, colleagues, trade unions and partner teams
- Handle sensitive matters with tact, discretion and compassion
Qualifications
- Level 3 CIPD qualification or equivalent experience
- Associate CIPD membership
Experience
- Recent generalist HR administration experience
- Using HR databases to record and access information
- Guiding managers on policies and procedures
- Administrative support and minute-taking
Skills & knowledge
- Good understanding of HR policies, procedures and office systems, applied accurately
- Advanced keyboard skills with intermediate to advanced Word and Excel
- Excellent written skills for clear reports and policies
- Excellent interpersonal and presentation skills with staff, managers and trade unions
- Ability to prioritise a high volume of work with frequently changing, tight deadlines
- Ability to generate, analyse and interpret reports
Other
- Maintaining confidentiality at all times
- Adaptable and calm under pressure in a fast-paced setting
- Working on own initiative within boundaries and as a team player
- Service focus and willingness to develop skills and undertake training
Nice to have
- Working towards Level 5 CIPD qualification
- Experience of working in an NHS HR function
- Experience of handling employee relations issues at early stages
- Knowledge of Agenda for Change terms and conditions
- Knowledge of Medical and Dental terms and conditions
- Up-to-date knowledge of employment law
- Knowledge or experience of ESR
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Contact Details:
The Methodist Church in Britain Recruitment Team
