Income role at Regenda Homes, a social housing provider across the North West, within its income management and lettings service. The work centres on collecting rent, preventing arrears and sustaining tenancies, while handling complaints and meeting Housing Ombudsman and safeguarding duties. The patch-based caseload suits someone who can drive, has their own car and can manage a heavy workload. Fit depends on experience of housing debt and rent recovery law, with housing qualifications worked towards if not already held.
What the job involves
- Maximise rent collection across the patch
- Sustain tenancies and improve customers' financial stability
- Deliver an income management and lettings service that is customer-focused and value for money
- Resolve enquiries and complaints promptly and professionally
- Ensure compliance with housing policies, regulatory standards, Housing Ombudsman requirements and safeguarding responsibilities
- Treat customers fairly, recognising individual needs and protected characteristics
- Use customer feedback, complaints and satisfaction measures to improve the service
- Contribute to a positive team culture reflecting Regenda's values and continuous improvement
What’s required
Experience
- Managing housing-related debt on a patch basis
- Evidence of meeting performance indicators and targets while handling a heavy workload
Skills & knowledge
- Understanding of the rent recovery process, including possession law
- Knowledge of welfare reform and welfare benefits, including general advice to tenants
- Knowledge of social housing legislation and tenant satisfaction measures
- Excellent verbal and written communication
- Excellent numeracy and literacy
- Solid ICT skills, including Microsoft Office and a housing rent management system
Checks & eligibility
- Valid driving licence and access to a car
- Business insurance to claim mileage
Other
- Ability to work at pace and adapt to changing priorities
- Highly motivated, with readiness to engage operationally
Nice to have
- Housing-related qualifications, or willingness to work towards them
What’s offered
- Flexible working options
- 27 days annual leave rising to 32 after five years, plus 8 bank holidays
- 6 additional days for volunteering
- Employer pension contribution up to 9%, match funded
- £250 annual 'Live and Learn' allowance
- Enhanced maternity, paternity and adoption pay
- Employee Assistance Programme and health and wellbeing initiatives
- Learning and development opportunities, plus interest-free loans for computer equipment and travel tickets
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Contact Details:
The Methodist Church in Britain Recruitment Team
