The main desk at The Walton Centre NHS Foundation Trust's Fazakerley site, a neurology and neurosurgery hospital, needs a receptionist for patient and visitor enquiries. Work covers in-person and phone enquiries on the Patient Administration System, visitor sign-in, travel expense claims, parking and Blue Badge requests, and OPD appointment recording. The post is 37.5 hours a week, Monday to Friday, 8am to 4pm, with possible cross-cover to the Sid Watkins Main Desk Reception. Applicants need GCSE-level education, an ECDL or equivalent and accurate data entry experience.
What the job involves
- Greet and direct patients, relatives and visitors at reception
- Sign in non-patient visitors and issue ID badges
- Handle case note and information enquiries in person and by phone on PAS, following confidentiality, Caldicott and data protection rules
- Support OPD Reception with satellite appointment outcomes, clinic reconciliation and DNA recording
- Process patient travel expense claims under Trust procedures
- Process patient Blue Badge and visitor parking requests on the system
- Enter OPD-coded information accurately into patient administration systems
- Update patient demographic details from registration forms
- Review incoming post and direct it to the right departments
- Cover colleagues during sickness and annual leave
- Cross-cover between the Main Desk and Sid Watkins Main Desk Reception when required
Qualifications
- GCSE level education or equivalent
- ECDL certificate or equivalent
Experience
- Previous administrative work without direct supervision
- Accurate and timely data entry experience
Skills & knowledge
- Time management skills
- Excellent communication skills
- Working as part of a team and independently
- Methodical, self-directed working
- Excellent organisational skills
- IT literacy
Other
- Delivering accurate, timely work under pressure
- Maintaining confidentiality
- Reliable, committed and punctual
- Professional approach and good working relationships
- Complying with the Trust uniform code
- Meeting the requirements of the post
Nice to have
- NHS medical records experience
- PAS experience
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Contact Details:
The Methodist Church in Britain Recruitment Team
