This is a front-of-house reception post at BrisDoc's out-of-hours base at Greenway Community Practice in Southmead, supporting the Integrated Urgent Care team. The work centres on welcoming and directing patients, taking internal calls, keeping accurate records and stocking clinical rooms. It is a shift post covering evenings, weekends and overnights. Applicants need GCSE English at grade C or above and front-line customer care experience.
What the job involves
- Welcome patients on arrival and support them through their patient journey
- Provide a front-of-house reception service that promotes high standards of patient experience
- Answer internal calls and pass on messages between team members accurately and promptly
- Record patient information and keep accurate records as required by the Shift Manager
- Ensure clinical staff are logged in and have the materials they need to work effectively
- Check clinical boxes, replenish stock and report missing items to the Shift Manager
- Provide administrative support to the Integrated Urgent Care clinical team as directed
- Give patients information as directed by clinical staff
- Direct patients to facilities such as toilets, breastfeeding areas and refreshments
- Keep patient waiting areas clean and tidy
- Carry out all other front-line reception duties as required
What’s required
Qualifications
- GCSE standard or equivalent, with grade C or above in English
Experience
- Experience of working in customer care in a front-line role
Other
- Acting in line with the BrisDoc code of conduct and appearance at all times
Nice to have
- Qualification or certificates in customer service
- Experience of providing reception duties
- Ability to recognise own limitations and act on them appropriately
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Contact Details:
The Methodist Church in Britain Recruitment Team
