This Care Co-ordinator post sits within the Primary Care Home team at Gorleston, run by East Coast Community Healthcare CIC, which delivers NHS community care. The work centres on co-ordinating and triaging planned and urgent community care, taking referrals and arranging visits under a senior triaging clinician. The post is 30 hours a week in a service open seven days, 07:00 to 20:00, and includes handling the triage phone and supporting lone-worker checks. Health or social care experience and strong computer skills are essential.
What the job involves
- Co-ordinate and triage planned and reactive community care within the Primary Care Home, including urgent responses
- Add to patient care plans under the direction of the senior clinician
- Manage referrals and visits so they are handled in a timely way
- Hold the PCH triage phone and take calls from patients, relatives and referrers
- Gather complex, sensitive information and record it accurately on SystmOne
- Identify when a referral to a clinician is needed, following standard operating procedures
- Liaise with social care colleagues, professional colleagues and external partners
- Make deferred visit calls and inform patients of visit changes, under supervision
- Monitor the monthly planner and caseloads so visits are allocated and missed patients are identified
- Carry out lone-worker checks and data quality checks on waiting lists
- Follow up actions arising from calls, emails, correspondence and referrals
- Signpost callers to other appropriate services
What’s required
Qualifications
- NVQ level 3 in health and social care, or equivalent evidence of experience
Experience
- Experience in a health or social care environment
- Experience of working in a customer service environment
- Experience within an administrative role
- Experience of using computerised data systems
Skills & knowledge
- Understanding of health and social issues that affect wellbeing
- Knowledge of local health, social, voluntary and private sector services
- Good communication skills and calm under pressure
- Excellent telephone manner
- Microsoft Office (Word, Outlook, Excel, PowerPoint) and good IT skills
- Attention to detail and accurate documentation
Other
- Ability to work as part of a team, with reliable time management
- Commitment to person-centred, non-discriminatory care and confidentiality
- Flexibility to work all shift patterns to meet service needs
- Willingness to work across sites and travel across the community
- Commitment to the organisation's values and signature behaviours
Nice to have
- Experience of SystmOne
- Community experience
- Call handling experience
- Awareness of intermediate care services and the NSF for older people
- Knowledge of common long-term patient conditions
What’s offered
- NHS terms and conditions
- Employee benefitsOption to become a staff shareholder in the social enterprise and have a say in how it is run
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Contact Details:
The Methodist Church in Britain Recruitment Team
