Gravesham Borough Council is recruiting a permanent Neighbourhood Housing Officer, an entry-level post for someone starting out in social housing. The work covers managing tenancies, resolving neighbourhood issues and advising residents, alongside colleagues and partner agencies. Most of the role is community-based, with travel across the borough, and hybrid working of up to two days a week is possible once trained. Willingness to complete housing training is required, and a full driving licence with your own vehicle is essential.
What the job involves
- Manage tenancies
- Help create safe and sustainable neighbourhoods
- Work with tenants, colleagues and partner agencies to resolve issues
- Provide advice to residents on maintaining their homes safely
- Visit residents and neighbourhoods across the borough
- Learn key social housing roles with team support
Experience
- Customer service experience engaging people in a professional and positive manner
Skills & knowledge
- Confident verbal and written communication
- Prioritising workloads and working to deadlines under pressure
- Microsoft Office skills (Word, Excel, Outlook) and other IT systems
- Knowledge of housing law and practice
- Working knowledge of ASB tools, powers and other relevant legislation
- Compiling reports and handling written correspondence
Checks & eligibility
- Enhanced DBS check
- Full driving licence and access to own vehicle
Other
- Teamwork and independent working
- Attention to detail, following policies and keeping accurate records
- Resilience and calm, professional conduct in challenging situations
- Willingness to undertake housing training and professional development
Nice to have
- Knowledge or interest in social housing, local government or community services
- Experience supporting vulnerable individuals or working in a support-based environment
What’s offered
- Generous annual leave plus paid bank holidays
- Local Government Pension Scheme membership
- Training, development and e-learning access
- Eye care vouchers and VDU glasses
- External occupational health service and 24/7 EAP support
- Cycle to Work scheme
- Free parking and Octopus Electric Vehicles salary sacrifice scheme
- Mileage allowance for travel across the borough
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Contact Details:
The Methodist Church in Britain Recruitment Team
