This 12-month fixed-term post sits in the practice team at a 10,000-patient GP practice in Downham, alongside GPs, nurses and pharmacists. The core of the work is being the first point of contact for patients, directing them to the right clinician or service and keeping records accurate. Digital access is central, with work in EMIS Web and digital pathways developed with Doctaly Assist. Two years' primary care experience is required.
What the job involves
- Act as the first point of contact for patients by phone, face to face and digital channels
- Signpost patients to appropriate clinicians or services, including social care and voluntary organisations
- Book, amend and manage appointments and home visit requests
- Help ensure patients are seen by the most appropriate clinician, reducing GP workload
- Maintain accurate patient records on EMIS Web and other digital systems
- Liaise with clinicians, healthcare professionals and external services
- Register new and temporary patients
- Process repeat prescriptions in line with practice protocols
- Support patients in accessing NHS and community services and promote self-care
- Manage incoming and outgoing correspondence, including scanning and filing
- Use CHATDOC AI to support patient interactions
- Support data entry, searches and reporting
Qualifications
- GCSE grade A to C in English and Maths
- NVQ in Health and Social Care
Experience
- At least 2 years' experience in primary care
- Experience of customer service
Skills & knowledge
- Good interpersonal communication skills
Other
- Lives within reasonable distance of the surgery
Nice to have
- Basic IT skills
What’s offered
- Free parking for all staff
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Contact Details:
The Methodist Church in Britain Recruitment Team
