This IT Product Owner post sits within IT at Caledonian MacBrayne and leads digital products for business functions such as finance, fleet asset management, supply chain, HR and customer relationship management. The role owns the product vision, roadmap and backlog, sources new technology with supply chain colleagues and external providers, and turns business needs into user stories. It calls for Agile delivery and enterprise SaaS knowledge such as SAP or Dynamics, with a degree-level qualification in a computing or engineering discipline required.
What the job involves
- Own and shape the product vision, roadmap and backlog for business-critical technology solutions
- Partner with Supply Chain colleagues and external providers to identify and source technology solutions
- Translate business needs into product outcomes, epics, user stories and acceptance criteria
- Prioritise backlogs by customer outcomes, business value, risk, cost and delivery dependencies
- Act as the primary link between business stakeholders and technical delivery teams
- Work closely with business leaders to understand challenges, priorities and opportunities for improvement
- Lead product discovery activities, workshops and stakeholder engagement sessions
- Champion digital innovation and opportunities to modernise systems, processes and ways of working
- Collaborate with developers, analysts, designers, testers and delivery partners to ensure successful implementation
- Monitor product performance through KPIs and use data and insight to drive continual improvement
- Support organisational change, communication, training and user adoption
- Ensure solutions align with cybersecurity, data protection, resilience and regulatory requirements
What’s required
Qualifications
- Degree-level qualification in Computer Science, Engineering, Information Technology or a related discipline
Experience
- Proven experience owning and delivering digital products in complex operational environments
- Experience across the full product lifecycle, from discovery and business case through to live service support
- Experience translating complex business requirements into user-focused digital solutions
- Experience supporting business change and digital transformation initiatives
Skills & knowledge
- Working knowledge of Agile frameworks such as Scrum and SAFe within cross-functional product teams
- Managing and prioritising backlogs, writing user stories and acceptance criteria, and making trade-off decisions
- Excellent stakeholder engagement, relationship building and influencing skills
- Strong analytical skills, using data and insight to support decisions
- Knowledge of enterprise SaaS platforms and integrations, such as SAP, Dynamics or similar
- Understanding of APIs, enterprise systems integration and business data flows
Other
- Appreciation of cybersecurity, regulatory compliance, data governance and resilience in critical operational services
Nice to have
- Agile or product certifications such as CSPO or SAFe PO/PM
- Experience with Jira, Confluence, Azure DevOps or similar tools
- Experience within transport, travel, mobility, infrastructure or other operationally critical industries
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Contact Details:
The Methodist Church in Britain Recruitment Team
