A 12-month outpatient receptionist post in the Clinical Measurements Department at James Paget University Hospitals NHS Foundation Trust. The postholder is the first point of contact for patients, visitors and clinical staff, handling arrivals, registration, telephone and email enquiries, and booking, amending and cancelling appointments. The role supports a busy diagnostic service on weekday hours, with weekend and bank holiday work as the service requires. Applicants need four GCSEs at grade D or above, or equivalent, including maths and English.
What the job involves
- Welcome patients attending appointments, manage arrivals and tell clinical staff of attendance
- Register patients accurately and update their demographic details
- Respond to telephone, email and face-to-face enquiries courteously and professionally
- Book, amend, cancel and reschedule appointments in line with departmental procedures
- Support effective use of clinic capacity
- Work with clinical and administrative colleagues to keep diagnostic pathways efficient and reduce delays
- Maintain accurate patient records
- Prioritise a varied workload in a busy, interruption-heavy environment
- Deal sensitively with anxious patients or those needing extra support
- Promote a welcoming and inclusive environment for all service users
- Comply with Trust policies, complete mandatory training and support service improvements
What’s required
Qualifications
- Four GCSEs at grade D or above including maths and English, or equivalent level 2 literacy and numeracy
Experience
- Basic knowledge of the receptionist role
Skills & knowledge
- Knowledge of confidentiality and data protection in a healthcare environment
- Interest in the role
- Good keyboard and IT skills with accurate data input
- Good literacy and numeracy
- Good organisation, time management and initiative
- Good communication and professional behaviour with patients, relatives and staff
Other
- Working in a pressured environment with frequent interruptions
- Working on own initiative and within a multidisciplinary team
- Adapting to different working practices and areas of work
- Accurate document presentation and attention to detail
- Working flexibly, including weekends and bank holidays as required
- Covering other outpatient reception staff during annual leave and sickness
Nice to have
- NVQ 2 in Customer Care, or administration experience including recent face-to-face work with the public
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of NHS IT systems
- Knowledge of medical terminology
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Contact Details:
The Methodist Church in Britain Recruitment Team
