The Digital Services Branch of Social Security Scotland, an Executive Agency of the Scottish Government, is recruiting a senior engineer to run the applications that deliver benefits across Scotland. The post covers day-to-day operation of business-critical enterprise applications, acting as technical expert for assigned services and leading incident and problem resolution with support teams and suppliers. It is hybrid, with a minimum of two days a week in an assigned office, and sits within the Government Digital and Data profession. Candidates must complete BPSS before appointment.
What the job involves
- Manage application services and components to meet business requirements, service levels and performance targets
- Diagnose, prioritise and resolve incidents, taking ownership through to resolution, mitigation or handover
- Coordinate support teams, technology specialists and suppliers to resolve issues within agreed service levels
- Investigate complex and recurring issues using root cause analysis and implement preventative measures
- Assess, document and implement change requests, and support new or enhanced services entering live operation
- Install, configure, maintain and reconfigure application platforms and related technologies
- Monitor, optimise and forecast application performance, capacity and resource requirements
- Identify improvements to reliability, availability, security and efficiency, and maintain application roadmaps
- Support application patching, certification and compliance with Information Security colleagues and suppliers
- Use JIRA, Kibana and logical data models to investigate issues, analyse performance and produce reports
- Review requirements, define test conditions, and analyse and report testing outcomes
- Engage users and stakeholders to gather requirements and deliver user-centred outcomes
Experience
- Demonstrable experience configuring, supporting and maintaining applications and platforms in a complex enterprise environment
- Hands-on experience of complex incident and root cause investigations, owning incidents through to resolution
- Proven analytical, planning, organisational and project management skills
- Ability to balance competing and shifting priorities to meet tight deadlines
- Ability to work on own initiative without close supervision
Skills & knowledge
- Communicating and influencing at Success Profiles Level 3
- Leadership at Success Profiles Level 3
Checks & eligibility
- Baseline Personnel Security Standard (BPSS): identity, right to work, employment history and unspent criminal record checks
What’s offered
- Standard 35-hour week with a range of flexible working options
- Hybrid working between Glasgow or Dundee and home
- £3,000 annual GDD pay supplement, paid monthly and subject to regular review
- Wide range of employee benefits, listed on the careers website
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Contact Details:
The Methodist Church in Britain Recruitment Team
