Cumbria Health's Central Lakes Medical Group seeks a receptionist and administrator based mainly at Ambleside Health Centre, with occasional cover at other sites. The work is front-line reception: greeting patients, handling appointments and calls, and supporting clinicians with confidential records and general administration. It is a part-time post of 24.5 hours a week, with some late shifts finishing at 18.30 on several days. Visa sponsorship is not available, and full training is given to those new to reception.
What the job involves
- First point of contact for patients arriving at the health centre
- Arranging patient appointments and telling patients of updates and changes
- Taking and making calls, handling heavy phone traffic, diverting calls and taking messages
- Passing confidential patient information to clinicians
- Watching patients waiting to be seen and alerting a professional if their symptoms worsen
- Alerting emergency services in an emergency and seeking help within the department
- Scanning patient data into electronic records and pulling, filing and photocopying paper records
- Carrying out equipment checks and reporting issues to the practice management team
- Sorting and distributing internal mail, processing outgoing mail and receiving deliveries
- Opening and closing the premises and checking the telephone system at the start of the day
- General administration, data entry and supporting practice workflow
- Liaising with multi-disciplinary teams and covering other CLMG sites occasionally
Qualifications
- GCSE English and Maths or equivalent
Skills & knowledge
- Intermediate computer skills
- Excellent oral and written communication
- Excellent telephone manner
- Excellent organisation and close attention to detail
- Prioritising and managing own workload to deadlines
- Working accurately and calmly under pressure
Other
- Positive, confident and friendly approach
- Good team player who is flexible
- Ability to build rapport and relationships at all levels
- Taking initiative
- Maintaining confidentiality of information
- Willingness to undertake further training
Nice to have
- Previous experience working within the NHS
- Previous reception or administrative experience
- ECDL or equivalent
- NVQ Business Administration
What’s offered
- Flexible opportunities in location, hours and working patterns
- Training and development
- Social events and a positive working environment
- Focus on staff wellbeing
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Contact Details:
The Methodist Church in Britain Recruitment Team
