This modern apprenticeship sits in the IT team at Kibble Education and Care Centre, a charity supporting children and young people who have experienced trauma. The work covers setting up and maintaining computers and other equipment, resolving everyday hardware, software and connectivity faults, and helping colleagues with Microsoft Office and Teams. It suits someone starting out in IT, with training and guidance built in and previous experience only desirable. PVG scheme membership is required before a start.
What the job involves
- Help set up, configure and maintain computers, laptops and other IT equipment
- Install software, carry out routine checks and keep equipment records up to date
- Investigate and resolve everyday hardware, software and connectivity issues
- Record and update support tickets, following troubleshooting procedures
- Refer more complex issues to experienced colleagues
- Respond to staff enquiries in person, by email and by phone
- Support colleagues with Microsoft Office, Teams and other workplace systems
- Follow team guidance on confidentiality, data protection and IT security
Skills & knowledge
- Genuine interest in IT and a wish to build a career in the industry
- Good communication and problem-solving skills
- Positive attitude and willingness to learn and develop
- Basic knowledge of Microsoft Office applications
- Good organisational skills and attention to detail
Checks & eligibility
- PVG scheme membership
Other
- Ability to work independently and as part of a team
Nice to have
- National 5s, Highers or equivalent qualifications
- Previous experience of working with computers, networks or technology
- Full driving licence or progress towards one
What’s offered
- Up to 40 days' holiday a year
- Enhanced sick and maternity pay
- Further training and funded study
- Healthcare contribution towards dental treatment, glasses and contact lenses
- cash4health, employee assistance programme and confidential counselling
- Discounts via Blue Light Card, Costco and Puddle Lane nursery childcare
- Cycle to Work scheme
- Free parking, free meals and on-site physiotherapy
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
