Based across Christchurch and Willow Surgeries, this role sits in the Patient Assistant Team at Downend Health Group. Most of the work is front-of-house patient contact, appointment booking and record updates, with cover for other practice teams when needed. Hours are at least 24 a week, worked within a rota between 7.15am and 6.45pm that can change with staffing levels. GCSE maths and English are essential.
What the job involves
- Meeting, greeting and signposting patients, and handling their queries on registrations, record changes, proxy access, medication, samples, private work and letter collections
- Booking, cancelling and rebooking nurse and clinical appointments
- Updating non-clinical patient records on EMIS, Docman and AccuRx
- Helping patients use the NHS App and the Klinik appointment system
- Calming patient frustrations to prevent escalation and formal complaints
- Opening and closing the practice in line with internal protocols
- Offering chaperone assistance
- Triaging appointment requests in Sentiers by clinical priority and saving them to EMIS
- Managing SARS requests, patient consent letters and records requests on the IGPR platform, including sourcing and photocopying paper records
- Administration team tasks such as registration workflows, coded records, child health and immunisation workflow, and opening and distributing post
- Medical secretary tasks such as audio typing in Lexicom Transcribe, e-referrals, advice and guidance letters, and minute taking
- Covering short and long-term absence across teams, and other duties needed to keep workflow running
Qualifications
- GCSE maths and English
Skills & knowledge
- Very good IT skills and a thorough understanding of Microsoft Office
- High literacy with excellent verbal and written communication
- Positive customer service mindset
- Understanding of and adherence to strict confidentiality and clinical governance
- Attention to detail and accuracy in documentation
- Ability to pick up different work processes and concepts quickly
Other
- Resilience and ability to work collaboratively with multiple teams
- Self-directed and motivated, able to act on own initiative
- Adaptable to changing work environments and work streams
- Flexibility to increase hours when demand arises, such as holiday or sickness cover, and to adapt to changing shift patterns
- Keeping own statutory and mandatory training records up to date in Teamnet
What’s offered
- Range of staff policies, including a Menopause Policy and mental wellbeing resources
- Flexibility in working patterns where possible to support work-life balance
- Social gatherings and staff sweepstakes on sporting events
- Monthly reward scheme recognising employees who go the extra mile
- Small tokens of appreciation for commitment to the practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
