This fixed-term secretarial post sits in the Paediatric Department at the Queen Elizabeth Hospital, run by Gateshead Health NHS Foundation Trust. The work centres on supporting consultants and the wider clinical team, managing diaries, organising meetings and clinics, and handling patient pathway queries alongside typing and minutes. It is a job-share, with fixed Monday and Tuesday hours from 9am to 5pm that cannot be altered. Typing experience and audio typing are required, so fit depends on evidence of both in work history.
What the job involves
- Provide a comprehensive secretarial service to consultants and the wider clinical team against internal and external performance standards
- Oversee patient pathways by managing open referrals in Careflow
- Handle telephone queries and act as main contact for patients and third parties, including GPs, police, social care and legal, on sensitive matters
- Manage consultants' diaries and organise their clinical, academic and professional commitments, meetings, leave and cover
- Support the Admin and Waiting List Manager with RTT, diagnostic and cancer pathway progress, including follow-up and breach investigations
- Run clinics by managing capacity, cancellations and rescheduling, and arranging extra and urgent (under one week) appointments
- Provide information for performance reporting and the resolution of queries and complaints
- Type and transcribe communications, reports and correspondence to contracted timescales
- Take and transcribe formal minutes, distribute them and carry out follow-up actions
- Make sure urgent test results and correspondence reach the consultant or clinical team immediately
- Communicate complex, sensitive and contentious information at all levels, using judgement
- Provide cross-cover for the secretarial team during leave or sickness, and other ad hoc tasks set by the Admin Manager
What’s required
Qualifications
- GCSE English and Maths at grade C or above
Experience
- At least 1 year's typing experience, evidenced in work history
- At least 1 year's experience working as a secretary, evidenced in work history
- Audio typing certificate or audio experience, evidenced in work history
Skills & knowledge
- Evidence of using Microsoft Word and Excel, evidenced in work history
Nice to have
- RSA 3 in Typing or Word Processing
- NVQ 3 Certificate in Business Administration
- Experience of working in an NHS admin environment
What’s offered
- Health and wellbeing support through the Balance programme
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Contact Details:
The Methodist Church in Britain Recruitment Team
