Fell Tower Medical Centre, a busy GP practice serving 7,500 patients, is seeking a Medical Secretary to support its clinical team. The work centres on processing referrals through e-RS, handling clinical correspondence, keeping patient records accurate and processing information requests such as subject access requests and insurance reports. The post is 30 to 37 hours a week in a practice running Emis Web. Candidates need prior administrative, secretarial or customer service experience.
What the job involves
- Process referrals through the NHS Electronic Referral Service (e-RS)
- Manage clinical correspondence and patient-related documentation
- Maintain accurate patient records
- Process information requests, including subject access requests and insurance reports
- Liaise with hospitals and community healthcare providers
- Manage incoming telephone and email enquiries
- Provide administrative and secretarial support to clinicians
- Maintain strict confidentiality of patient information
- Support the day-to-day running of the practice
- Assist the reception team when required
What’s required
Experience
- Experience in an administrative, secretarial or customer service role
Skills & knowledge
- Excellent written and verbal communication
- Strong organisational skills, prioritising and managing workload
- Strong attention to detail and accuracy
- IT skills, including Microsoft Office applications
- Handling sensitive information with strict confidentiality
Other
- Professional, courteous and patient-focused approach
- Remaining calm and effective in a busy environment
- Working independently and as part of a team
Nice to have
- Previous experience in a GP practice, NHS or healthcare setting
- Knowledge of NHS primary care services and processes
- Experience processing referrals and clinical correspondence, including e-RS
- Experience using clinical systems such as Emis
- Knowledge of information governance, GDPR and patient confidentiality
- Experience handling SARs, insurance reports or medical records requests
- Understanding of medical terminology
- Experience in a busy administrative or secretarial role
What’s offered
- NHS Pension
- Blue Light Card
- Staff wellbeing initiatives through Better Health at Work
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Contact Details:
The Methodist Church in Britain Recruitment Team
