Bank Security Officer - Band 2 in Gateshead

The Bank Security Officer post sits in the Security and Parking Team of Mid and South Essex NHS Foundation Trust, covering the hospital and satellite sites. Core work is patrolling car parks and buildings, responding to alarms and calls for help, directing drivers and enforcing parking rules. Working outdoors in all weathers, the role mixes lone and team working, and includes one-to-one support for at-risk patients who may become violent. Restraint techniques, knowledge of PACE and previous security or car park experience are essential.

What the job involves

• Carry out regular and ad-hoc internal and external patrols, including all hospital car parks, applying the Car Parking Policy
• Respond to security and car park alerts and calls for assistance by radio, pager or intruder alarm
• Protect, advise and investigate to keep patients, public and staff safe, and prevent crime and loss
• Act under Trust policies to protect people, property and premises, and promote those policies
• Work as a lone officer or as part of a team of officers
• Keep the Department Manager and callers informed of delays to non-urgent calls
• Deal with out-of-hours emergencies by liaising with the Site Coordinator and On-Call Facilities Manager
• Greet, assist and direct patients, relatives and staff in a courteous, professional manner
• Assist and direct drivers to car parking spaces within the hospital site
• Issue infringement notices to staff, patients and public who breach the parking policy or block access
• Provide one-to-one support for level 4 patients who may be at risk or potentially violent
• Clear entrances for fire calls

Qualifications

• General knowledge of training in Health & Safety at work legislation
• Understanding of the principles of criminal law (PACE)

Experience

• Previous experience of security or car park duties in a complex and varied organisation

Skills & knowledge

• Restraint techniques

Nice to have

• SIA licence and/or CSAS licence
• General knowledge of training in Health & Safety at work legislation

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