This fixed-term post runs for 12 months within Harrow East Primary Care Network, supporting its frailty service across three GP practices. The coordinator arranges appointments, home visits, referrals and follow-up for patients with moderate or severe frailty, and runs admin for multidisciplinary meetings. Working alongside the Frailty GP and wider team, the role can be filled full-time or part-time. It is non-clinical, so clinical assessment and advice stay with qualified staff.
What the job involves
- Coordinate appointments, home visits and planned reviews for patients with moderate or severe frailty
- Process, track and chase referrals to community, social care and rehabilitation services
- Coordinate post-discharge reviews and follow-up after hospital admission
- Organise frailty MDT meetings, prepare agendas, record decisions and follow up actions
- Maintain accurate patient records and monitor outstanding actions and tasks
- Liaise with patients, families and carers, and act as point of contact for admin queries
- Give non-clinical information and signposting to health, social care and community services
- Identify patients needing further review using PCN processes and clinical guidance
- Escalate delays, access barriers, safeguarding and urgent clinical concerns to the right professional
- Process clinical correspondence and referrals in EMIS Web and other clinical systems
- Collect and report frailty activity and performance information
- Support service audits, quality improvement and development of PCN frailty processes
Qualifications
- GCSEs grade 4/C or above in English Language and Mathematics, or equivalent
- Good standard of general education and IT literacy
- Willingness to undertake mandatory training and CPD
Experience
- Previous experience in an administrative, coordination or patient-facing support role
- Organising appointments, managing admin tasks and following up outstanding actions
- Communicating with a range of professionals, service users or external organisations
- Maintaining accurate records and handling confidential information
- Using Microsoft Office applications
- Managing competing priorities and working to deadlines
Skills & knowledge
- Excellent organisational and time management skills
- Strong written and verbal communication, including sensitive contact with patients, families and carers
- Coordinating multiple tasks, following up actions and keeping accurate records
- Good IT skills in Word, Excel, Outlook and Teams
- Understanding of confidentiality, data protection and professional boundaries
- Recognising concerns that need escalation to an appropriate professional
Nice to have
- Qualification in health and social care, business administration or related field, or Care Coordinator or vocational training
- Training in frailty, dementia care, safeguarding or personalised care
- Experience in an NHS, GP practice or Primary Care Network setting
- Experience with older, frail or vulnerable patients, including alongside community or social care services
- Experience supporting MDT meetings, including agendas and minutes
- Experience coordinating referrals, home visits or discharge follow-up
- Experience with EMIS Web, AccuRx or other NHS clinical systems
- Knowledge of frailty, local health and social care services and NHS referral pathways
What’s offered
- Company pension
- Free on-site parking
- Supportive multidisciplinary working environment
- Opportunities for training and professional development
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Contact Details:
The Methodist Church in Britain Recruitment Team
