FM Central Administrator

This helpdesk post sits in the facilities central administration team at Bristol NHS Foundation Trust, serving the facilities directorate. The holder answers incoming and internal calls, logs faults and requests, closes work orders and processes pay, annual leave and absence for around 900 facilities staff. It is a shift-based role, with the post holder often the first point of contact for patients. Candidates need a strong telephone manner and Microsoft Office skills.

What the job involves

• Run the helpdesk day to day for facilities services, including estates, portering, domestic, catering, laundry and waste, with a prompt and professional service
• Answer all incoming and internal helpdesk calls and deal with requests quickly and efficiently
• Log faults and requests
• Close work orders once the work is completed
• Provide administration support across the Facilities Department
• Process and monitor pay, annual leave and absence for around 900 facilities staff
• Act as first point of contact for service requests that support a comfortable, safe and pleasant patient experience
• Respond to queries in a helpful and courteous manner
• Maintain good communication and working relationships with helpdesk colleagues, line managers and other Trust staff

Qualifications

• IT qualification
• PC literacy and experience of Microsoft Office (Excel, Word, Outlook)

Experience

• Experience of dealing with people by telephone
• Sound practical understanding of efficient administrative support in an organisation
• Experience of data entry
• Experience of keeping information up to date and accurate

  Skills & knowledge

  • Working effectively with minimal supervision
  • Team player with good interpersonal skills, able to liaise with a wide range of Trust staff
  • Good written and verbal communication
  • Managing difficult or challenging telephone conversations effectively
  • Supporting management and colleagues, acting promptly on requests and instructions

  Other

  • Proactive approach
  • Customer focused approach
  • Confident, professional and articulate communicator

  Nice to have

  • Level 3 qualifications

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