Plymouth Community Homes is seeking a finance manager to lead its high-profile service charge function, which covers homes across various tenures. The post centres on running the full service charge cycle, from accurate charging through to clear resident communication, while shaping the function ahead of 2027 leasehold reforms. It is a people-management role with hybrid working and a 37-hour week, and job share is not available. Candidates need full AAT qualification; service charge experience is preferred or a fast route to developing it.
What the job involves
- Lead the end-to-end service charge cycle
- Ensure charges are accurate, clearly communicated and effectively managed, working with teams across PCH
- Deliver the strategic direction of the service charge function
- Lead and develop a high-performing team
- Strengthen systems and controls
- Work across the organisation to improve transparency, value for money and outcomes for residents
- Strengthen processes to align with leasehold reform requirements
- Implement new systems
- Provide clear direction and influence the future development of the service
What’s required
Qualifications
- Fully AAT qualified
Experience
- Strong experience in housing, property management, service charges or a suitable finance environment
- Track record of managing and developing teams
- Experience taking ownership of complex responsibilities and delivering high-quality outcomes
- Proven experience resolving complex customer, resident and stakeholder queries
Skills & knowledge
- Strong financial and analytical skills
- Ability to communicate complex financial information clearly
- Confidence working with large and complex datasets
- Advanced spreadsheet skills
Other
- Passion for improving services and finding better ways of working
Nice to have
- Experience in service charge accounting
- Understanding of service charge legislation and cost recovery, or the ability to develop it quickly
What’s offered
- Flexi-time and hybrid working
- Pension with 14% employer contribution
- Annual leave of 25 days rising to 30, plus bank holidays and holiday trading option
- Free onsite gym and changing facilities
- Three days of volunteer work a year through the Make a Difference scheme
- Free employee assistance programme including counselling
- Free annual flu vaccination
- Cycle to Work scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
