This deputy role at Giffard Drive Surgery, a GP-led practice, supports the practice manager across day-to-day operations, staff leadership and performance. The post centres on managing and developing a team of clinical and administrative staff, overseeing QOF reporting and clinical governance, and keeping the practice compliant with CQC standards. It is a 30-hour post spread over four or five days Monday to Friday, and the working days must include Fridays. Candidates need primary care experience and strong EMIS and Office skills.
What the job involves
- Support the practice manager in the day-to-day operations of the practice, ensuring staff meet their primary responsibilities
- Line manage the team, including timely appraisals and first-line handling of disciplinary and grievance matters
- Provide leadership and guidance so that staff follow policy and procedure
- Implement systems to ensure compliance with CQC regulations and standards
- Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators
- Submit QOF, enhanced service and other reports using CQRS and Open Exeter
- Guide the team to meet QOF targets and brief clinicians on performance levels
- Evaluate, organise and oversee the staff induction programme
- Implement a practice and staff development plan for all staff, maintaining a robust training record
- Develop searches and audits on the clinical system and review clinical templates
- Manage contracts for services such as cleaning and gardening, and highlight issues with them
- Ensure staff apply the practice-wide approach to patient services matters
What’s required
Experience
- Experience working in primary care
- Experience of managing multidisciplinary teams
Skills & knowledge
- Excellent written, oral and presenting communication skills
- Strong IT skills, including EMIS and Office
- Motivating teams, enhancing morale and maintaining a positive working environment
- Prioritising, delegating and working to deadlines
Nice to have
- Leadership and/or management qualification
- Recognising opportunities to enhance service delivery
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Contact Details:
The Methodist Church in Britain Recruitment Team
